Shipping PoliciesWe ship via UPS to the United States and Canada only. We do not ship internationally or via the United States Postal Service.
Standard ground freight will be prepaid on all wholesale electronics orders in excess of $1,500 shipped to a single destination in the continental United States. Certain products are excluded from the free freight program including but not limited to Speaker Boxes, Bulk Wire, Laminates, and Bulk Carpet.
Orders below $25.00 in merchandise value will be subject to a $5.00 handling Fee.
If an order originally qualified for prepaid freight, one backorder from the original order will be shipped with prepaid freight. All other subsequent backorders are subject to normal shipping and handling policies.
Shipments not qualifying for free freight are subject to the carriers’ published shipping rates, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include fuel surcharges and dimensional/oversize fees, when required by carriers’ regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.
If an order is refused for any reason, O.W.Donald will be compensated for all shipping charges as well as a 10% restock fee.
Such compensation must be received before any future orders are released for the customer.
All orders are shipped FOB Fort Smith, AR. Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim.
All shipping/pricing discrepancies must be reported within 10 business days of receipt of order.